Customer Service on the Phone: Netflix
An interesting piece about the move, by Netflix, to phone-only customer service. Victory for voices over keystrokes | CNET News.com Much of it sounds very obvious. Customers tend to prefer phone...
View ArticleReadership to Comments Conversion
As mentioned recently (among other times), I’d like to get more reader comments than I do now. Haven’t been really serious about it as I’m not using any of the several methods I know to get more...
View ArticleClik here to view.
Free As In Beer: The Case for No-Cost Software
To summarize the situation: Most of the software for which I paid a fee, I don’t really use. Most of the software I really use, I haven’t paid a dime for. I really like no-cost software. You might want...
View ArticleActively Reading: Organic Ideas for Startups
Been using Diigo as a way to annotate online texts. In this case, I was as interested in the tone as in the text itself. At the same time, I kept thinking about things which seem to be missing from...
View ArticleWhat Not to Tweet
Here’s a list I tweeted earlier. Twenty Things You Should Never, Ever Tweet for Fear of Retaliation from the Tweet Police Lists. Too difficult to follow. Do’s and don’ts. Who died and made you...
View Article
